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我們的身份
Who we are

最後更新此部份日期為
This section was last updated on
2022-07-01

我們的網址是：https://ouzeon.mo。
Our website address is https://ouzeon.mo.

泓臻 Elio OuZeon 由澳門特別行政區註冊的泓臻一人有限公司建立及營運。使用泓臻提供的服務等於同意此頁面內所有條款。

Elio OuZeon is established and operated by OuZeon Sociedade Unipessoal Lda.. Company registered in Macau Special Administrative Region. Consume products and services Elio provides equal to acknowledge the terms on this page.

此頁面所有項目均以中文版本為準，英文為參考譯本。

Statements on this agreement are subject to the Chinese version if there is a discrepancy between translations.

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消費
Consumption

最後更新此部份日期為
This section was last updated on
2022-07-01

泓臻尊重消費者的自由意志。因此，所提供的所有服務均需要用戶自行選購及結帳，泓臻不干涉用戶基於其自由意志下的選擇。

泓臻建議用戶於身心清晰時使用這裡提供的服務，同時不建議未達合法成年之使用者使用。另外，基於這裡的服務為獨立預約訂製，所有項品不予退換。而退款項目定義為使用者不需要或不適用該項目將不再接受使用者的相關預約，有關項目紀錄將以內部文件方式永久保存作未來提供服務依據時的參考。如有退款爭議，也可以列為中止泓臻所提供服務的依據永久禁止該使用者使用泓臻提供的服務。

巫物、巫飾及神靈的祝福物品
Witchcrafts, Charms and Enchantments

最後更新此部份日期為
This section was last updated on
2023-06-28

物品於完成後不予退換、使用者均不應該自行重新安裝、設計、更換組件，基於每件巫物、巫飾及神靈的祝福物品均基於協助神靈的要求而製作，故此、自行改動視作不再需要該項協助，因此而失去效用、或不達預期使用效果泓臻恕不負責並不予補償、協助。

已履行的預約
Fulfilled order, invoice and reservation

最後更新此部份日期為
This section was last updated on
2022-08-24

已履行的預約代表著預約項目已經完成泓臻的負責部份，故此，泓臻不設退款。而需自行提取或要求自行提取預約物品的要求，泓臻只會保留半年，逾期後預約自取物品會另行處理、拆解或銷毀，泓臻方將不另行通知。

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評論及留言
Reviews & Comments

最後更新此部份日期為
This section was last updated on
2023-06-29

使用者在這個網站發佈留言後，我們會收集顯示於留言表單中的資料、使用者的來源 IP 位址及瀏覽器的使用者代理程式字串，以協助網站偵測垃圾留言。

When visitors leave comments on the site, we collect the data shown in the comments form and the visitor’s IP address and browser user agent string to help with spam detection.

這個網站會根據使用者的電子郵件地址建立匿名化字串 (亦稱為雜湊值)，並提供給 Gravatar 個人頭像服務以查詢這個使用者是否為這項服務的使用者。如需瞭解 Gravatar 個人頭像服務的隱私權政策，請造訪 https://automattic.com/privacy/。網站管理員核准使用者發佈的留言後，使用者的個人資料圖片便會在留言內容中公開顯示。

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

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媒體
Media

最後更新此部份日期為
This section was last updated on
2022-07-01

如需將圖片上載至這個網站，請避免上載內嵌 EXIF GPS 位置資料的圖片，因為其他使用者可以從網站上下載圖片並擷取當中的位置資料。

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors can download and extract any location data from images on the website.

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Cookie

最後更新此部份日期為
This section was last updated on
2022-07-01

使用者在這個網站發佈留言時，可以選擇是否在 Cookie 中儲存使用者姓名、電子郵件地址及網站網址；儲存這些資料是為了使用者更加方便，以便讓使用者發佈其他留言時，無需再次填寫個人資料。在使用者不自行清除裝置 Cookie 的狀況下，這些 Cookie 在個人裝置上保留一年。

If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

如果您訪問我們的登入頁面，我們將設定一個臨時 cookie，以確定您的瀏覽器是否接受 cookie。此 cookie 不包含任何個人資料，當您關閉瀏覽器時將被捨棄。

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

使用者登入網站後，系統會設定幾個 Cookie 以儲存使用者的登入資訊及顯示項目設定；登入資訊 Cookie 會保留兩天，顯示項目設定 Cookie 則會保留一年。如果登入時核取了 [保持登入] 這項設定，使用者的登入狀態會維持兩週；帳戶登出後，便會移除使用者裝置上的登入資訊 Cookie。

”When you log in, we will set up several cookies to save your login information and screen display choices. Login cookies last two days, and screen options cookies last for a year. If you select“Remember Me”, your login will persist for two weeks. The login cookies will be removed if you log out of your account.“When you log in, we will set up several cookies to save your login information and screen display choices. Login cookies last two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. The login cookies will be removed if you log out of your account.

使用者編輯或發佈文章時，會在瀏覽器中儲存其他 Cookie。這個 Cookie 不包含任何個人資料，僅記錄表示使用者撰寫的文章的文章 ID，並會在一天後過期。

An additional cookie will be saved in your browser if you edit or publish an article. This cookie includes no personal data and indicates the post ID of the article you just edited. It expires after one day.

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其它網站的内嵌式内容
Embedded content from other websites

最後更新此部份日期為
This section last updated on
2022-07-01

這個網站上的文章可能會嵌入視訊、圖片、文章等內容，而來自第三方網站的嵌入內容，其私隱處理方式與使用者造訪這些網站時的規定完全相同。

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves like the visitor has visited another website.

這些第三方網站可能會以下列方式收集與使用者相關的資料、使用Cookie、嵌入第三方追蹤程式碼以及監視使用者與嵌入內容的互動 (無論使用者是否有網站帳戶或是否登入網站)。

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

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你的資料會和誰分享
Who we share your data with

最後更新此部份日期為
This section last updated on
2023-06-29

如果您請求重置密碼，您的 IP 地址將包含在重置電子郵件中。

If you request a password reset, your IP address will be included in the reset email.

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你的資料會被儲存多久
How long we retain your data

最後更新此部份日期為
This section last updated on
2022-07-01

當使用者在這個網站發佈留言後，該則留言及其中繼資料將會無限期保留。這樣系統便可以自動辨識及核准任何後續留言，而不須將其保留在待審核的佇列中。

The comment and its metadata are retained indefinitely if you leave a comment. This is so we can automatically recognize and approve any follow-up comments instead of holding them in a moderation queue.

針對在這個網站上註冊的使用者，這個網站還會儲存他們在使用者 [個人資料] 頁面中提供的個人資訊。所有使用者都可以隨時查看、編輯或刪除自己的個人資訊 (無法變更的使用者名稱除外)。請注意，網站管理員也可以查看及編輯這些個人資訊。

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

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你的個人資料權利
What rights you have over your data

最後更新此部份日期為
This section last updated on
2023-03-04

如果使用者在這個網站擁有帳戶或曾發佈留言，便可以要求下載使用者在這個網站上的個人資料的匯出檔案，這個檔案包含使用者提供給這個網站的所有個人資料。使用者也可以要求清除曾提供給這個網站的所有個人資料，但這項要求不包含站方為了管理、法律或安全目的而必須保留的相關資料。

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we must keep for administrative, legal, or security purposes.

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你的資料會被傳送到甚麼地方
Where we send your data

最後更新此部份日期為
This section last updated on
2023-03-04

瀏覽者的評論或會被自動濫發訊息檢測服務查閱。

Visitor comments may be checked through an automated spam detection service.

退款和退貨政策
Refund & returns policy

最後更新此部份日期為
This section last updated on
2023-06-29

我們的退款和退貨政策有效期為 30 天。 如果您購買後已經過了 30 天，我們無法為您提供全額退款或換貨。

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

要獲得退貨資格，您的商品必須未使用過並且狀況與您收到時相同。 它還必須位於原包裝中。

To be eligible for a return, your item must be unused and in the same condition, you received it. It must also be in the original packaging.

有幾種類型的商品可以免於退貨。 食品、鮮花、報紙或雜誌等易腐爛物品無法退貨。 我們也不接受私密或衛生用品、危險材料或易燃液體或氣體的產品。

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

其他不可退貨的物品：

• 禮品卡
• 可下載的軟件產品
• 一些健康和個人護理用品

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

為了完成您的退貨，我們需要收據或購買證明。

To complete your return, we require a receipt or proof of purchase.

請不要將您購買的產品退回給製造商。

Please do not send your purchase back to the manufacturer.

在某些情況下，僅給予部分退款：

• 有明顯使用痕蹟的書
• 已打開的 CD、DVD、VHS 磁帶、軟件、視頻遊戲、盒式磁帶或黑膠唱片。
• 任何不處於原始狀態的物品都會因非我們的錯誤而損壞或丟失零件。
• 任何在交貨後超過 30 天退回的商品

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

收到並檢查您的退貨後，我們將通過電子郵件通知您我們已收到您退回的物品。 我們還將通知您退款的批准或拒絕。

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

如果您獲得批准，您的退款將得到處理，並且積分將在一定天內自動計入您的信用卡或原始付款方式。

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

延遲或遺失退款
Late or missing refunds

如果您尚未收到退款，請首先重新檢查您的銀行帳戶。

If you haven’t received a refund, first recheck your bank account.

然後聯繫您的信用卡公司； 您的退款可能需要一段時間才能正式發布。

Then contact your credit card company; it may take some time before your refund is officially posted.

接下來，聯繫您的銀行。 退款之前通常需要一些處理時間。

Next, contact your bank. There is often some processing time before a refund is posted.

如果您已完成所有這些操作，但仍未收到退款，請通過 elio@ouzeon.mo 與我們聯繫。

If you’ve done all of this and still have not received your refund, please get in touch with us at elio@ouzeon.mo.

促銷品
Sale items

僅正價商品可以退款。 促銷商品無法退款。

Only regular-priced items may be refunded. Sale items cannot be refunded.

我們僅更換有缺陷或損壞的物品。 如果您需要更換相同的商品，請發送電子郵件至 elio@ouzeon.mo 並將您的商品發送至萬物誌。

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at elio@ouzeon.mo and send your item to Macspaña.

如果該商品在購買並直接運送給您時被標記為禮物，您將收到相當於退貨價值的禮品積分。 收到退回的物品後，禮品券將郵寄給您。

If the item were marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

如果該商品在購買時未標記為禮品，或者禮品贈送者將訂單運送給自己以便稍後送給您，我們將向禮品贈送者退款，他們將了解您的退貨情況。

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

要退回產品，您應該將產品郵寄到萬物誌。

To return your product, you should mail your product to Macspaña.

您將負責支付退回物品的運費。 運費不予退還。 如果您收到退款，退貨運費將從您的退款中扣除。

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

根據您居住的地方，更換的產品到達您手中所需的時間可能會有所不同。

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

如果退回更昂貴的物品，請考慮使用可追踪的運輸服務或購買運輸保險。 我們不保證一定會收到您退回的物品。

Consider using a trackable shipping service or purchasing shipping insurance if returning more expensive items. We don’t guarantee that we will receive your returned item.

有關退款和退貨的問題，請通過 elio@ouzeon.mo 聯繫我們。

Contact us at elio@ouzeon.mo for questions related to refunds and returns.